Frequently Asked Questions

Everything you need to know about shopping with Thrive Causemetics Canada.

Does Thrive Causemetics ship to all provinces in Canada?

Yes, we ship to all Canadian provinces and territories. Standard shipping typically takes 5-10 business days depending on your location, with expedited options available at checkout.

Are your products truly vegan and cruelty-free?

Absolutely. Every product we create is 100% vegan and cruelty-free. We never test on animals, nor do we use any animal-derived ingredients like beeswax or carmine.

Will I have to pay customs or import duties on my order?

We strive to provide a seamless experience for our Canadian customers. Most orders are shipped with duties and taxes prepaid at checkout so there are no surprise fees upon delivery.

What is your return policy for Canadian customers?

We want you to love your purchase. If you are not completely satisfied, we offer a 30-day return policy. Products must be gently used or unused to qualify for a refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed in CAD for your convenience.

How does my purchase support the 'Bigger Than Beauty' mission?

For every product you purchase, we donate to help women thriving through cancer, domestic abuse, homelessness, and more. Your support directly impacts lives across North America.